Effective Date: 15 January 2025
vastrinova is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our small business management services.
We operate in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and are dedicated to maintaining the trust you place in us when managing your business finances.
The personal information we collect depends on how you interact with our services. We only collect what's necessary to provide you with quality financial management tools and support.
When you register for vastrinova or use our services, you share information directly with us:
Our systems automatically gather certain technical information when you access our platform:
Your data serves specific purposes that directly benefit your experience with vastrinova. We don't use your information for unrelated activities or share it carelessly.
| Purpose | Description |
|---|---|
| Service Delivery | Providing financial management tools, processing transactions, and maintaining your account |
| Customer Support | Responding to inquiries, resolving technical issues, and offering guidance |
| Legal Compliance | Meeting Australian taxation requirements, record-keeping obligations, and regulatory standards |
| Service Improvement | Analyzing usage patterns to enhance features and user experience |
| Communication | Sending service updates, security alerts, and essential notifications |
Marketing Communications: We may send you information about new features or services, but you can opt out anytime through your account settings or by contacting us directly. Opting out won't affect your access to our core services.
We don't sell your personal information. Period. But running a financial service means working with trusted partners and sometimes responding to legal requirements.
We share limited data with carefully selected partners who help us operate:
These partners are bound by strict confidentiality agreements and can only use your data for the specific purposes we've authorized.
Sometimes we're legally obligated to share information with government agencies, including the Australian Taxation Office (ATO), law enforcement, or regulatory bodies. This happens when required by law, to prevent fraud, or to protect rights and safety.
If vastrinova is acquired or merges with another company, your information would transfer to the new entity. We'd notify you beforehand and ensure the new owner respects this Privacy Policy.
Australian privacy law gives you control over your personal information. Here's what you can do and how to do it.
You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually in a commonly used electronic format. There's no charge unless the request is excessive or repetitive.
Found an error in your data? You can update most information directly through your vastrinova account settings. For items you can't change yourself, contact us and we'll make corrections promptly.
You can ask us to delete your personal information, though this might mean closing your account. We'll comply unless we're required to retain certain records for legal or taxation purposes under Australian law. For example, business financial records typically need to be kept for seven years.
If you believe we're using your information inappropriately, you can object to that specific use. We'll review your request and either stop the processing or explain why it's necessary for our service.
How to Exercise Your Rights: Email us at help@vastrinova.com with your request. We'll verify your identity to protect your information from unauthorized access, then process your request within reasonable timeframes required by Australian law.
Financial data deserves serious protection. We've implemented multiple layers of security to safeguard your information from unauthorized access, disclosure, or loss.
Our staff undergoes regular privacy and security training. We maintain strict internal policies about data handling, and employees sign confidentiality agreements. Access to systems containing personal information is logged and monitored.
Despite our best efforts, no system is completely secure. If a data breach affects your information, we'll notify you and the Office of the Australian Information Commissioner as required by law, along with steps you should take to protect yourself.
We don't keep your information longer than necessary, but "necessary" depends on several factors including legal requirements and business needs.
While your account is active, we retain all information needed to provide our services and support your business management needs.
Following account closure, we keep certain records to comply with Australian taxation and business record-keeping laws. Financial transaction data typically must be retained for seven years from the end of the relevant financial year. After required retention periods expire, we securely delete or anonymize your information.
If you've only subscribed to our newsletter or marketing communications without creating an account, we'll retain your contact details until you unsubscribe, then remove them within 30 days.
We primarily store and process your data within Australia using Australian-based servers. However, some of our service providers operate internationally, which may involve transferring your data overseas.
When transfers occur, we ensure recipients provide adequate data protection through contractual obligations, certification schemes, or other legally recognized mechanisms. You have the right to request information about international transfers affecting your data.
Our website uses cookies and similar technologies to function properly and improve your experience. Most are essential for basic operations, while others help us understand how you use our platform.
You can control cookie settings through your browser preferences. Blocking certain cookies may affect how well our services work for you.
vastrinova's services are designed for business use and aren't intended for individuals under 18. We don't knowingly collect personal information from minors. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.
Business practices and legal requirements evolve, so we may update this Privacy Policy occasionally. When we make significant changes, we'll notify you via email or through a prominent notice on our platform before the changes take effect.
The "Effective Date" at the top shows when this policy was last updated. Continuing to use vastrinova after changes become effective means you accept the revised policy.
If you're unhappy with how we've handled your personal information, please let us know. We take privacy concerns seriously and want to resolve issues quickly.
Start by contacting our privacy team at help@vastrinova.com. We'll acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Contact our privacy team at help@vastrinova.com or call us at +61 7 5535 8393
vastrinova
Salamander Bay Shopping Centre
Shop 47, 2 Town Centre Court
Salamander Bay NSW 2317
Australia